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Returns, Refund, Exchange and Cancellation Policy

The below policy is valid for 30 days from purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We understand that in some instances, i.e. if the purchased item was a gift, it may not be possible to detect faults within 30 days. Any queries or disputes can be directed to shop@emmetts.com.au

How to start a Return / Exchange or Refund
• In the footer of our website there is a link to My Account where your previous orders are saved. https://www.emmetts.com.au/shop/my-account/
• Go to Orders, select the order you need to request an Return/Exchange or Refund on. If the order is within 30 days, a button for Refund will be visable.
• Click the button and choose whether you require a full or partial refund or full or partial store credit to the value of the goods, not including shipping.  
• If you would like to return an item and have it replaced, choose credit and add the value of that item.  
• Once the item is returned to us and is approved you will recieve an instant coupon code to redeem at checkout.  The coupon will be visable in our checkout, simply click it and it will be applied to your next order.  A copy of the code will also be emailed to you.

If this function is not accessible, please email us.

Returns
• To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. 
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.

Return Address:
• To return your product, you should send your product to: Emmetts Online Shop, 105 Dimboola Road, Horsham, VIC, 3400.
• You are responsible for paying shipping costs for returning your item; shipping costs are non-refundable.
• If you receive a refund, it will only be for the item. There may be restocking fees - read below.

We recommend if you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Fees
• John Deere charge a return/restocking fee, 15% of the parts being returned to them. 
Please call to check if your order can be returned, and if you will incur restocking fees from John Deere.

Cancelling Orders
• Cancelling an order with us might also incur a return fee back to John Deere. This usually happens when the order isn't cancelled with John Deere the same day it was ordered, before their cut-off time of 5pm.
• If ordering parts from overseas, once you communicate that you're happy for that to be done, the order cannot be cancelled once we've placed it in John Deere's system. The overseas freight fee won't be refunded. If the item is returnable, you will still be charged the 15%.

Refunds
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
• We will also notify you of the approval or rejection of your refund. 
• Refunds will only be granted on items that are faulty, or damaged. We do not provide refunds if you have changed your mind. 
• If a refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Late or missing refunds
• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at shop@emmetts.com.au

Exchanges
• We only replace items if they are defective or damaged. 
• If the item is faulty and you would like to exchange it for the same item, send us an email at shop@emmetts.com.au first to notify us of your issue. 

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Please be mindful when ordering spare parts as sometimes there can be more than one version of a part for that machine depending on serial numbers. If you need to double check this, please send through machine details so we can verify parts required for your specific machine.
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Check out our FAQ page for other questions you may have: https://www.emmetts.com.au/shop/faq/

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We want to make owning and operating your equipment simple and affordable. 
We have a range of finance options to suit any customer.  Contact your local Emmetts branch, or visit these sites for more information and a free quote.
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