technical support packages
Emmetts Precision Ag department offer a range of packages to support your AMS products. Packages can be tailored to suit your operational needs.
Contact 1800-EMMETT to discuss your technical support needs.
1800-Emmetts precision ag phone support (Business hours Mon-Fri 8am-5pm. Peak periods* Mon-Sun 8am-7pm)
Code identification, diagnostics and support via phone
One free admission to Emmetts Precision Ag Training Course
One hour of in-branch PC support for MyJohnDeere and Operations Center
Optional access 24/7 to John Deere Stellar Support at discounted rates
$385 p/a + GST
All the benefits and inclusions of a Select Plus package, plus:
Support via Remote Display Access (Equipment must have a current JDLink subscription)
AMS software update support
$585 p/a + GST
All the benefits and inclusions of a Premium Plus package, plus:
Emmetts full machine code and alert monitoring via JDLink*
Equipment service plan creation and monitoring via JDLink Dashboard
$985 p/a + GST
Base AMS Date Support Package
Set up of My JohnDeere and Operations Center
Assist with transfer of historical data between APEX and Operations Center (if needed)
Guidance line and boundary management through Operations Center
Basic set up and data clean-up of farm data eg. merge and rename fields
Edit field operations and task names, merge multiple harvest files etc.
Sync operational data to Operations Center and demonstrate features and tools within Operations Center
Assist in the creation of set up files and transfer to equipment in Operations Center
Training on prescription creator by Agrian and the transfer of prescriptions to equipment
Set up Wireless Data Transfer and Remote Display Access
Includes Premium Plus package
$985 p/a + GST
JDLINK CONNECT ANNUAL SUBSCRIPTION PACKAGES
JDLink Connect Cellular Subscription (1 renewal only/per unit) cellular connectivity
$400 P/A + GST
24/7 Stella phone service
For customers requiring 24/7 phone support, a current subscription to the Precision Ag. Customer Contact Centre is required. This allows
unlimited access to the John Deere Stellar Support Customer Contact Centre for all Precision Ag related issues. This is offered at a significantly
discounted cost to Emmetts customers who have a current service agreement (when purchased with an Emmetts Support Agreement)
$215 p/a + GST
Pay as you go on farm support
For customers that do not require a continuous support agreement, a Pay As You Go option is available with Precision Ag Support.
Machine Optimisation Support Packages
Packages can be tailored to suit your operational needs.
Ask for a quote today.
Pre-season inspection per check sheet Operator refresher training Screen setup and display settings Updates for AMS software Phone support and Stellar Support services
Pre-season inspection per check sheet Operator refresher training Updates for AMS software JDLink seasonal reports
Pre-season inspection per check sheet Operator refresher training Seasonal start up Calibration of machine settings Updates for AMS software Calibration of front JDLink reports weekly throughout harvest Code monitoring during harvest (Must have JDLink)