Intergrated Solutions
Customer Support

Support, Training, Set up, Optimise, and Maintain the digital tools
and machine technologies that drive efficiency across
your operation. 
ExpertConnect™
Support Package Subscriptions
Optimisation
Training & Clinics

Emmetts Integrated Solutions
Customer Support
(1800 Emmett)

Emmetts Integrated Solutions Customer Support (1800 Emmett)

The Emmetts Integrated Solutions Team is made up of highly trained John Deere technicians and technology specialists who understand the challenges of modern farming. Our team delivers remote and expert support for your advanced on-farm technologies, ensuring that your investment works harder for you every day.

We go beyond basic troubleshooting. Our specialists help you set up, optimise, and maintain the digital tools and machine technologies that drive efficiency across your operation. Whether it’s fine-tuning your guidance lines, ensuring seamless data transfer into Operations Center, or troubleshooting connectivity between machines, our team provides the expertise to keep you moving.

By working alongside you, we ensure you’re not just using your machinery, but unlocking its full potential, reducing downtime, cutting input costs, improving accuracy, and ultimately maximising farm productivity and profitability.

What You Gain from Our Support:
Access to John Deere training technology experts when you need them
Remote display access and problem solving without waiting for on-farm visits
Guidance on getting the most from Operations Center tools and insights
Optimisation of machine and display settings for efficiency and accuracy
Confidence that your equipment is delivering its best performance, every season
With Emmetts Integrated Solutions Team by your side, you can farm smarter, with the peace of mind that expert help is only a phone call or click away.
Call 1800 Emmett
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Remote Technology
Support Package
Subscription

$600 EX GST per year

Emmetts can provide remote technology support for all equipment in your organisation that is connected via JDLink™ to the John Deere Operations Center. Farming doesn’t stop when challenges arise, and neither should your support.

With our Remote Technical Support Package, you gain direct access to our team of John Deere technology specialists without leaving the cab. Whether it’s setting up guidance lines, troubleshooting connectivity, or optimising display and machine settings, our experts can securely connect to your equipment and guide you through solutions in real time.

Benefits of Remote Support:
Minimise downtime with faster troubleshooting and problem resolution
Save travel costs and time by accessing support directly from the cab
Increase operator confidence with expert guidance when you need it
Keep machines optimised for peak performance throughout the season
Peace of mind knowing help is only a call or click away
Package Inclusions:
Phone and remote support for JDLink-connected equipment
Remote display access and troubleshooting
Guidance line setup and optimisation assistance
Connectivity and data transfer support
Display and machine settings optimisation
Step-by-step operator support and training as required
Stay focused on the job at hand while we take care of the technical details. With Remote Technical Support, your operation keeps moving when it matters most. Please call 1800 Emmett for further details.

Boundary Mapping
Equipment Hire

$500 EX GST for 3 day hire

Accurate field boundaries are the cornerstone of precision agriculture. With the right tools and professional setup in John Deere Operations Center, you unlock the full potential of your machinery, data, and decision-making.

Our Boundary Mapping Equipment Hire gives you access to the specialised equipment you need, a receiver, display, harnessing, and base station, so you can map your fields correctly the first time. With precise boundaries in place, every pass, whether planting, spraying, or harvesting, is tied to the right field, ensuring accuracy across your entire operation.

Why Boundries Matter:
Eliminate overlaps and reduce input costs on seed, fuel, and chemicals
Improve accuracy for guidance lines, headlands, and AutoPath™ setup
Create reliable data for analysis, reporting, and compliance requirements
Establish a single source of truth for contractors, agronomists, and staff
Let us help you streamline your data, improve efficiency, and maximise the value of your technology investment, starting with the most important step: getting your boundaries right.  Please call 1800 Emmett for further details.

Operations Center Review
and Data Cleanup

$1500 EX GST

Your John Deere Operations Center is only as powerful as the data inside it. Our Operations Center Review & Data Cleanup Package ensures your account is accurate, organised, and ready to deliver real insights.

We’ll work with you to tidy up field names, boundaries, guidance lines, and historical data, removing duplicates and fixing errors that slow you down. This package include ongoing access to our training events meaning you’ll always have access to a team of experts ready to help with set-ups, troubleshooting, and training, so you can focus on farming, not data management.

Package Includes:
Field boundary review and clean-up
Guidance line organisation and consolidation
Removal of duplicate or incorrect field names
Historical data sorting and correction
Account and user access setup/support
Ongoing phone and remote assistance
Training to get the most from Operations Center features
With a clean, well-maintained Operations Center, you’ll unlock better reporting, smoother machine automation, and greater confidence in every decision you make. Please call 1800 Emmett for further details.

Digital Consultancy
Package

$Price on Asking

Our Consultancy Package offers a simple, pay-as-you-go support for both John Deere Operations Center and your connected machinery.

With direct access to our Integrated Solutions specialists, you can call on us whenever you need expert guidance. Whether it’s setting up new fields in Operations Center, cleaning up data, configuring guidance lines, or troubleshooting machine displays and connectivity. You only pay for the time you use, making it a cost-effective option for farms that want flexibility without long-term commitments.

What’s Included:
Pay-as-you-go access to John Deere technology specialists
Operations Center setup, support, and data clean-up
Machine display and guidance line support
Connectivity troubleshooting (JDLink™, MTG, modems)
Expert advice on optimising machine performance and technology use
With the Consultancy Package, you stay in control, drawing on expert support only when you need it, while keeping your farm running smoothly and efficiently. Please call 1800 Emmett for further details.

Machine Optimisation

Our team of Machine Optimisation Specialists can review your machines to ensure your equipment is set up correctly, running efficiently, and fully utilising its technology. This service focuses on fine-tuning displays, guidance, and machine settings so operators can achieve maximum accuracy and productivity in the field.

Benefits:
Improved fuel efficiency and reduced input costs
Greater accuracy in planting, spraying, and harvesting
Less downtime from operator error or incorrect setup
Confidence that your machines are performing at their best
Service Includes:
In-cab machine setup and optimisation
Display and guidance line configuration
Calibration checks for key systems
Operator support and best-practice recommendations
Unlock the full potential of your investment with professional machine optimisations.  Pricing depends on the type of machine. Please call 1800 Emmett for further details.

Operator Training

Get the most out of your John Deere equipment with practical, hands-on operator training. Delivered by our Integrated Solutions specialists, training is tailored to your farm and focused on building confidence and efficiency.

Training Benefits:
Reduce downtime by ensuring operators can troubleshoot common issues
Improve efficiency and accuracy in-field through correct machine setup
Increase operator confidence and job satisfaction
Maximise the return on your technology investment
Training Options Include:
One-on-one operator training in the cab
Group workshops for teams or seasonal staff
Operations Center setup and data management sessions
Customised training programs based on your equipment and needs
Equip your team with the skills they need to maximise machine performance and keep your farm running smoothly.  Please call 1800 Emmett for further details.

Operations Center
Farm Manager Training

Our Farm Manager Training is designed to give managers the tools and confidence to oversee technology, data, and team operations effectively. Delivered by our Integrated Solutions specialists, the training focuses on using John Deere Operations Center and machine data to make informed, timely decisions.

Benefits:
Gain a clear overview of field performance and machine activity
Improve communication with operators, agronomists, and contractors
Use Operations Center to track jobs, analyse data, and plan ahead
Maximise ROI by aligning technology use with business goals
Inclusions:
Training on Operations Center dashboards and reporting
Data organisation and clean-up best practices
Job tracking, machine monitoring, and fleet management tools
Tailored sessions focused on your farm’s structure and priorities
With the right training, farm managers can unlock the full value of precision ag tools—leading to smarter decisions, stronger oversight, and more profitable farming.  Please call 1800 Emmett for further details.

Training Clinics

We’re planning a series of training events to help farmers, operators, and managers get the most out of their John Deere technology and the Operations Center. These sessions will be hands-on, practical, and tailored to different roles on the farm.

Training topics may include:
Operator training on machine setup, guidance, and displays
Farm Manager training on data analysis and job tracking
Operations Center support, setup, and data clean-up
Customised sessions based on your feedback and needs
We’re currently seeking Expressions of Interest to help us shape the program and select the most relevant topics and locations.
If you or your team are interested in attending, please register your interest today via the link below.
We want to make owning and operating your equipment simple and affordable. 
We have a range of finance options to suit any customer.  Contact your local Emmetts branch, or visit these sites for more information and a free quote.
emmetts finance logo
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