training & support

training

We offer a range of operator training tailored to suit your operation, helping you gain the maximum efficiency from your John Deere equipment. Training is offered on farm or in our modern and comfortable classroom.

Contact 1800-EMMETT to discuss training options.

Seeder Training

Operational setup of the Air Cart on the Greenstar AMS system Integrating working options and display run pages Task set up and basic documentation required Calibration and start up Software upgrades and machine optimisation

sprayer training

Systems overview, integrating working options and display run pages Task set up and basic documentation required Calibration and start up Software upgrades and machine optimisation

technical support packages

Emmetts Precision Ag department offer a range of packages to support your AMS products. Packages can be tailored to suit your operational needs.

Contact 1800-EMMETT to discuss your technical support needs.

Select plus

1800-Emmetts phone support (Business hours Mon-Fri 8am-5pm. Peak periods* Mon-Sun 8am-7pm). 
Code identification, diagnosis and support via phone. 
One free in-branch software update to receiver and screen . One free admission to Emmetts Training Course (e.g. Seeder/Harvester) . 
One hour of in-branch PC support for MyJohnDeere, Operations Center and Apex software.
Optional access 24/7 to John Deere Stellar Support at discounted rates.

Premium plus

All the benefits and inclusions of a Select Plus package plus, Support via Service Advisor Remote and Remote Display Access (if machine capable, machines must be fitted with a 2630 screen and be JDLink capable, with a current JDLink Connect subscription. 
Additional in-branch software updates to receiver and screen (total 2).

ultimate plus

All the benefits and inclusions of Premium Plus package,plus: Emmett's full machine code and alert monitoring via JDLink*

24/7 Stella phone service

For customers requiring 24/7 phone support, a current subscription to the Precision Ag. Customer Contact Centre is required. This allows unlimited access to the John Deere Stella Support Customer Contact Center for all Precision Ag related issues. This is offered at a significantly discounted cost to Emmetts customers who have a current service agreement (when purchased with an Emmetts Support Agreement).
 
*Peak periods (season dependent) April - June / November - December. On-Farm Support and Support / Service outside of selected service agreement will be charged at current workshop labour rates.

Pay as you go on farm support

For customers that do not require a continuous support agreement, a Pay As You Go option is available with Precision Ag Support. 

Machine Optimisation Support Packages

Packages can be tailored to suit your operational needs.
Ask for a quote today.

Machine Optimisation Support

Setup and operator training for the following: 
JDLink Connect / Setup Remote Display Access & Machine Service Plan Alerts and managements by Service IS Dept Service Advisor remote viewing and clearing codes Remote updating of machine software (where applicable) Monitoring machine service plan & machine service needs Monthly benchmarking reports Includes Pay As You Go operator training (POA)

JDLink Connect Annual Subscription Packages

JDLink Connect Cellular Subscription (1 renewal only/per unit) cellular connectivity

seeding package

Pre-season inspection per check sheet Operator refresher training Screen setup and display settings Updates for AMS software Phone support and Stellar Support services

spraying package

Pre-season inspection per check sheet Operator refresher training Updates for AMS software JDLink seasonal reports

harvest package

Pre-season inspection per check sheet Operator refresher training Seasonal start up Calibration of machine settings Updates for AMS software Calibration of front JDLink reports weekly throughout harvest Code monitoring during harvest (Must have JDLink)